Privacy policy
Last updated: January 15th, 2026
This Privacy Policy describes how The Pet Home (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from thepethome.shop (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date and take any other steps required by applicable law.
How We Collect and Use Your Personal Information
To provide the Services, we collect personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.
In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide or improve the Services, comply with applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.
What Personal Information We Collect
The types of personal information we obtain about you depend on how you interact with our Site and use our Services. When we use the term "personal information", we are referring to information that identifies, relates to, describes, or can be associated with you.
Information We Collect Directly from You
Information that you directly submit to us through our Services may include:
• Contact details including your name, address, phone number, and email
• Order information including your name, billing address, shipping address, payment confirmation, email address, and phone number
• Account information including your username, password, security questions, and other information used for account security purposes
• Customer support information including information you choose to include in communications with us
Some features of the Services may require you to provide certain information. Choosing not to provide this information may limit your ability to use some features.
Information We Collect About Your Usage
We may automatically collect certain information about your interaction with the Services ("Usage Data") using cookies, pixels, and similar technologies ("Cookies"). Usage Data may include device information, browser information, IP address, network connection details, and interaction data related to the Services.
Information We Obtain from Third Parties
We may obtain information about you from third parties, including vendors and service providers who collect information on our behalf, such as:
• Companies that support our Site and Services, including Shopify
• Payment processors who collect payment information to process transactions and fulfill orders
Any information obtained from third parties is treated in accordance with this Privacy Policy.
How We Use Your Personal Information
Providing Products and Services
We use your personal information to process payments, fulfill orders, manage accounts, arrange shipping, facilitate returns and exchanges, and communicate about purchases and account activity.
Marketing and Advertising
We may use your personal information to send promotional communications and display advertisements tailored to your interests.
Security and Fraud Prevention
We use your personal information to detect, investigate, and prevent fraudulent or malicious activity.
Communicating With You and Service Improvement
We use your personal information to provide customer support and improve the Services.
Cookies
We use Cookies to operate and improve our Site and Services. For more information about Shopify related cookies, see:
https://www.shopify.com/legal/cookies
You may disable Cookies through your browser settings, though this may impact functionality.
How We Disclose Personal Information
We may disclose personal information to third parties in the following circumstances:
• Service providers performing services on our behalf
• Business and marketing partners
• Affiliates within our corporate group
• Legal or regulatory compliance
• Business transfers such as mergers or acquisitions
We do not sell or disclose sensitive personal information without your consent.
Third Party Websites and Links
Our Site may link to third party platforms. We are not responsible for their privacy practices or content.
Children’s Data
The Services are not intended for children, and we do not knowingly collect personal information from children under 16.
Security and Retention of Your Information
We take reasonable steps to protect your personal information but cannot guarantee absolute security. Retention periods vary based on business and legal requirements.
Your Rights
Depending on your location, you may have rights including:
• Access
• Deletion
• Correction
• Portability
• Restriction
• Withdrawal of consent
• Appeal
You may exercise these rights by contacting us.
Complaints
If you have concerns about how we handle personal information, please contact us. You may also lodge a complaint with your local data protection authority.
International Users
Your personal information may be processed outside your country of residence. Where required, we rely on approved data transfer mechanisms.
Contact
If you have questions about this Privacy Policy or your personal information, please contact us:
Email: support@thepethome.shop
Website: https://thepethome.shop
